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🚚 SHIPPING POLICY – AUTO NEVO

OVERVIEW
This Shipping Policy applies to all orders placed on our website. By placing an order, you agree to the terms below.

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PROCESSING TIME

All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed.

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SHIPPING (GERMANY ONLY)

We currently ship only within Germany.

We offer free shipping on all orders via DHL.

Estimated delivery time:
Germany: 2–4 business days

Delivery times are estimates and are not guaranteed.

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ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email (DHL tracking).

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DELAYS

We are not responsible for delays caused by DHL, weather conditions, or other factors outside our control.

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INCORRECT ADDRESS

It is the customer’s responsibility to provide a correct shipping address.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

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LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages after the carrier has marked the order as delivered.

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CONTACT

For questions about shipping, contact us at:
autonevo@yahoo.com